The Importance of Nonverbal Communication:

• The Secret Language of Success
• Learn how to tell if someone is lying to you.
• Understand how to appear confident, when nervous
• Recognize the hidden power of your handshake.
• Identify gender communication differences between men and women.
• Learn to develop articulate/positive body language during presentations.
• Understand acceptable and unacceptable cultural body language.
• Explore sensitivities in various cultures.
• Turn a job interview into a job by recognizing positive body language signals.
• Identify power plays for successful self-selling.

Strictly Business Body Language

• Acquire the answers and the rules of nonverbal selling power.
• Obtain the skills required to be a successful negotiator.
• Recognize dishonesty gestures in others.
• Read the buyers key nonverbal signals.
• Pinpoint sales resistance and turn it to your advantage.
• Locate the most tactile seating position to control an interview or negotiation.
• Recognize verbal objections before they are expressed.
• Close more sales and increase profits.

Negotiating Successfully Through Understanding and Recognizing Personality Differences

• Understand the basis for successful negotiating.
• Successfully recognize the four basic personalities and their style in negotiating: Sanguine, Choleric, Melancholy, and Phlegmatic.
• Identify strategies to understand and work better with others.
• Recognize the strengths and weaknesses of each personality type as well as acknowledge their individual type of participation/role as a team player. (T.E.A.M)
• Learn key words to help motivate each personality type.

Doubling Your Effectiveness:

• Using Both Sides of Your Brain
• Understand the difference between analytical vs. creative thinking.
• Define measured IQ vs. functional IQ
• Learn to increase your IQ score substantially on any IQ test.
• Examine the relationship between intelligence and job performance.
• Learn how to manage creativity.
• Participate in a Knowledge Quiz Bowl (Brain Aerobics).

• Understand the ingredients of a competent, efficient team.
• Show the direct correlation between an effective sports team and an effective business team from: recruiting, coaching, giving pep talks, utilizing time outs, outlining penalties, and the importance of setting goals.
• Realize and interpret the various personalities of a successful team.
• Examine the strengths of each personality.
• Learn ways to bring out the best in others.
• Participate in various team activities.

Handshakes, Headshakes, Bowing, or Hugging: Understanding Global Business Protocol

• Learn the value of Protocol.
• Discover cultural differences concerning:
  • Greetings
  • Business Cards
  • Names, Titles & Forms of Address
  • Communication: Style, Language, Interpreter, Written vs. Oral
  • Time: Business hours, Dining hours, Holidays
  • Religion
  • Gestures & Physical Space
  • Dining & Drinking, Entertainment & Toasts
  • Gifts, Flowers, Numbers & Colors
  • Business: Attitudes, Meetings & Negotiations
• Identify the Do’s and Taboos of Body Language around the World.